THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN PUBLIC SECTOR ADMINISTRATION IN ISRAEL
For governments, particularly those in developing countries, ICT (Information and Communication Technology) has become an indispensable tool for meeting the problems of providing basic services to their population. However, many of the world's poorest and fastest-growing nations lack a robust information and communications technology (ICT) infrastructure. This is especially true in the Arab sector of Israel, where resource constraints prevent the government from carrying out its programs in full, lowering the continent's responsiveness and competitiveness and reducing the pace of socioeconomic transition. This research examined the Ministry of Communications and its stakeholders to get insight into the implementation and effects of ICT in the government. Methods of collecting secondary data included using books, journals, internet sources, and official publications in addition to primary data gathering techniques included studying paperwork from government agencies and industry entities. The research found that using ICT and e-government apps in government organizations has greatly boosted day-to-day governance operations. Because of this, many government operations have become more streamlined, open, and productive. Successful implementation of ICT in public administration systems was found to depend on having good policies, enough human resources, and monitoring processes in place. The results underline the need of investing in regulations, organizations, human resources, and technology to reap the potential benefits of ICT for economic development. Long-term collaboration and public-private partnerships were highlighted as crucial to advancing ICT and improving the efficacy of public and civil governments. It also stressed the need for government spending on infrastructure to facilitate ICT's usage in governance. This research demonstrates the value of ICT in boosting government efficiency and, by extension, the economy. Countries may use ICT to improve public administration and service delivery to their inhabitants by adopting the right policies and encouraging cooperation.
Keyword : ICT, government, public sector, developing nations, infrastructure, policies, e-government, administration, technology
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