Mohammed Ashraf K Kannampilakkal, Dr. L. Leo Franklin


Consumers are defended against the marketing of goods and services which are dangerous to life and property. Consumers are allowed to direct, simple, and affordable relief under the act. Effective redressal department is accessible to consumers. They generally resolve controversies relating to product quality, price, and service. In India, consumer disagreement redressal agencies are created at the quarter, state, and public situations to arbitrate complaints filed by consumers against dealers or manufacturers. These redressal agencies have the governance to arbitrate the complaints entered from consumers against any disfigurement in the goods bought or scarcities in the services profited or any illegal/ preventive trade performs, etc. espoused by any dealer or person. The right to seek redressal is defined as the right to seek return due to impairment caused by illegal trade performances and mistreatment. The recompense bestowed depends on the degree of impairment. To dissect the influence of consumer redressal agencies on consumer mindfulness. To dissect the performance of consumer controversies redressal agencies.

Keyword : Consumer, mindfulness, Redressal

Published in Issue
September 05, 2023
Abstract Views
PDF Downloads
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.


1. Agasti, S., Pandit, J. K., & Yesmin, T. (2022). Need Of Consumer Protection Act Through Educational Awareness Among College Students: An Indian Perspective. Journal of Pharmaceutical Negative Results, 1976-1981. 2. Ajesh Kumar P. S. (2011). Consumer Redressal Mechanism in Thiruvananthapuram. Available at SSRN 1737484. 3. Alicia Barroso and Gerard Llobet (2012) “Advertising and Consumer Awareness of New, Differentiated Products” Journal of Marketing Research, Vol. 49, No. 6 (December 2012), pp. 773-792. 4. Arora, R., Chawla, A., & Sachdeva, V. (2014). An analytical study of consumer awareness among teenagers. International Journal of Advanced Research in Management and Social Sciences, 3(8), 137-154. 5. Haridas, A., & Sinumon, T. G. (2020) Consumers’ perception of Their Rights and Duties–A Study with Reference to Amballoor Grama Panchayath, Ernakulam, Kerala. 6. Nair, G. R. (2016). An Analysis on the Functioning Of Grievance Redressal Mechanism of Public Distribution of Kerala with Special Reference to Wayanad District. IRA-International Journal of Management & Social Sciences, 3(2), 358-372. 7. Sharma, S. (2017) A study of working and performance of consumer disputes redressal agencies in the state of Punjab. 8. Sharma, V. K., & Sharma, D. (2021). Performance Of Consumer Redressal Agencies In Himachal Pradesh. Clear International Journal of Research in Commerce & Management, 12(5). 9. Sindhu, K. P. (2015). Banking and Environmental Concerns: A Study on Customers’ Awareness and Preference on Green Banking. International Journal in Management & Social Science, 3(7), 75-87. 10. Sinha, S., Gupta, R. K., & Mittal, I. (2015). Assessing Complainants’ Perception of Consumer Grievance Redressal Mechanism Under Consumer Protection Act. NICE Journal of Business. 11. Thavarajah, R., Saranya, V., & Priya, B. (2019). The Indian dental litigation landscape: An analysis of judgments on dental negligence claims in Indian Consumer Redressal Forums. Journal of Forensic and Legal Medicine, 68, 101863. 12.,is%20available%20to%20the%20consumers. 13. 14. 15.